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Legal Document

Refund Policy

Kaizen Network Store

Last updated: December 25, 2025

All transactions at Kaizen Network Store are donations and are in principle final. Premium Points that have been received cannot be refunded in cash form.

1. Refund Conditions

1.1 Refunds MAY Be Considered

Refunds may be considered under the following conditions:

Condition Description
Duplicate Payment You accidentally paid more than once for the same transaction.
System Failure Premium Points not received due to technical error on our end that cannot be fixed.
Wrong Amount You were charged more than you should have been (admin fees not included).

1.2 Refunds Will NOT Be Given

Refunds will not be given under the following conditions:

Condition Reason
Change of Mind You changed your mind after making a donation.
Dislike Item Items purchased with Premium Points did not meet expectations.
Banned from Server Your account was banned for violating server rules.
Wrong Username You entered the wrong Minecraft username. But we can transfer Premium Points to the correct username.
Premium Points Already Used Premium Points have been spent on items in the server.
Forgot Password You cannot access your Minecraft account.
Server Temporarily Closed Server is under maintenance or temporary downtime.

2. Refund Request Procedure

2.1 Request Steps

Step 1 — Contact Support Team

Email to: [email protected], or join Discord: dsc.gg/kaizenmc and create a ticket to contact staff.

Step 2 — Include the Following Information

  • Minecraft username
  • Transaction date and time
  • Payment method used
  • Payment proof (screenshot/photo)
  • Reason for refund request

Step 3 — Wait for Review Process

Our team will review the request within 1–7 business days. We may request additional information if necessary.

2.2 Request Deadline

  • Refund requests must be made within 7 days from transaction date.
  • Requests after 7 days will likely be rejected.

3. Refund Process

3.1 If Approved

  • Funds will be returned to the original payment method within 7–14 business days.
  • Payment gateway transaction fees may not be refundable.
  • You will receive confirmation via Discord.

3.2 Partial Refund

In some cases, we may offer:

  • Partial refund if some Premium Points have been spent.
  • Compensation in the form of additional Premium Points instead of refund.

4. Chargeback and Disputes

4.1 Chargeback Prohibition

⚠️ Performing a chargeback (payment dispute through bank/card) without contacting us first is a serious violation.

4.2 Chargeback Consequences

If you perform a chargeback without valid reason:

  • Your Minecraft account will be permanently banned from the server.
  • All Premium Points and obtained items will be removed.
  • You may be charged administrative fees.
  • Legal action may be taken if necessary.

4.3 Correct Alternative

If you have a problem with a transaction:

  1. DO NOT perform a chargeback immediately.
  2. Contact our support team first.
  3. We will try to resolve the issue fairly.

5. Special Exceptions

5.1 Purchase by Minor

  • If your child made a purchase without permission, contact us immediately with proof that the transaction was made by a minor.
  • We will consider refunds on a case-by-case basis.
  • Parents/guardians are responsible for supervising device and account usage.

5.2 Force Majeure

Under extraordinary circumstances (natural disasters, permanent server closure, etc.), special refund policies may apply.

6. Kaizen Network Rights

6.1 Final Decision

Kaizen Network has the final decision right in all refund requests. Our decision is binding.

6.2 Policy Changes

We reserve the right to change this refund policy at any time. Changes will apply to transactions made after the change date.

7. Contact

For refund requests or other questions:

8. Quick Summary

Situation Can Refund?
Duplicate payment ✅ Yes
System error (Premium Points not received) ✅ Yes
Wrong username ❌ No (but Premium Points can be transferred to the correct username)
Change of mind ❌ No
Premium Points already used ❌ No
Banned for rule violation ❌ No

By making a transaction at Kaizen Network store, you acknowledge that you have read, understood, and agreed to the refund policy above.